Customer Service

Terms & Conditions

Prices include local VAT, apart from orders from the US, UK and Switzerland where the prices are tax-free. Purchases outside the European Union may be charged with import duties and taxes. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

Shipping costs will be added to the prices unless otherwise stated. You must be at least 18 years old to make a purchase online at fixifgoods.com. If you are under the age of 18, parental consent is required, as stipulated in the Swedish Parental Code. By placing an order at fixifgoods.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted about yourself is correct.

“We” “our” and “ours” in the text below refer to Fixif goods AB.

Order

When you have completed a purchase you will automatically receive an order confirmation. However, it is only when you have received a delivery confirmation that your order is approved and sent. Should a problem arise with your order, we will contact you via email. In the event of any price errors, we reserve the right to adjust or cancel your order. In the order confirmation, you will find all the details about your ordered products, along with the price, billing and shipping addresses. If there is an error in the order confirmation, you should contact our customer service immediately.

Payments

We accept many different payment methods depending on what country you are ordering from. Some of the payment methods available are:

Mastercard / Visa
American Express
PayPal
Klarna
Trustly
Apple Pay

Delivery

The available delivery options for your country are shown in our checkout. The shipping cost and expected delivery time will be shown in the checkout. We ask you to contact our customer service if your package has not arrived within 8 bank days so we can allocate the parcel for you.

Unclaimed / Undelivered Packages

If you do not collect the parcel and it is returned to us, we will then charge a fee for shipping and administrative costs of the unclaimed parcel. The fee charged is as follows:

Denmark DKK 300
United Kingdom GBP 30
Europe EUR 40
USA USD 50

Campaigns

Unless otherwise stated, discount codes may not be applied to, or combined with other campaigns or offers.

Product information

We cannot guarantee that our website is free of typographical errors. Neither can we guarantee that a product will always be in stock. We cannot guarantee that photos provide an exact representation of a product's appearance, since colours may look different on screen than they do in real life. Differences may also occur due to photo quality and resolution. However, we always strive to represent our products as accurately as possible.

Returns

We have a 14-day returns policy starting from the day of receiving your package, sale items included. Please note that the product must be returned unused, in its original packaging and including all tags.

Return with DHL: If you got your order delivered via DHL Parcel Connect the return cost is 12 EUR / 90 DKK.
Return with UPS: If you got your order delivered via UPS and live in the EU the return cost is 15 EUR.

If you live in the USA or UK we unfortunately do not offer return shipping yet, then arrange the return to the below address. Please use a trackable shipping option.

Fixif goods AB

Skvadronsgatan 12 Lgh 1201

217 52 Malmö

Sweden

If you live in the UK, Switzerland or the USA it is important that you pay for both shipping and toll declaration, otherwise we cannot receive your return. For all customers outside of the EU, it is important that you mark the shipping documents with “Product return” and include information about the product type, original tracking number and product value due to customs handling. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. For any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

You will get a confirmation by email from us when we have received and approved your return.

Sale and Holidays

The prices during sales are valid until we run out of stock. During sale periods and around Christmas a delay in dispatching your order may occur and the delivery time may be extended.

Privacy Policy

Your personal privacy is important to us. In our Privacy Policy, we inform you about how we process your personal data and your rights as a customer. To summarize, we process your personal data:

To the extent required to be able to handle and deliver your order.
To give you offers and inspiration. Both through newsletters and targeted personalized marketing in social media, as well as online and offline.
To communicate with you and answer your questions.
To remind you of an abandoned shopping basket.
To comply with laws and regulations (e.g. consumer and accounting law).

You have several rights under the Data Protection Ordinance. Please read our privacy policy where you can read about how, why and how long we process your personal data.

Change of terms

We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online at our website. The amended Terms and Conditions are deemed approved in connection with you placing an order or visiting our website.