Claims

Before you file

1. 1

   Inspect on delivery

   Check outer packaging the moment the carrier hands it over. If the box is crushed, torn or wet, note it on the carrier's delivery receipt before signing.

2. 2

   Photograph everything

   Take photos of the outer box, the shipping label, all packing material and the product itself — before and after opening. Photos are required to process transport-damage claims.

3. 3

   Keep the packaging

   Do not discard the carton, foam inserts or any packing material until the claim is closed. The carrier may need to inspect it.

4. 4

   File within 7 days

   Transport-damage and missing-items claims must be filed within 7 days of delivery. Lost-parcel claims can be filed once tracking has been stalled for 10 days.

For product defects after use, please use the 6-year warranty flow instead.